Customers must agree to the following policies as a condition of shuttle service purchase. Any decision and/or action taken by Peak Shuttle in accordance with these policies is final.
up to 48 hours
Customers may cancel shuttle reservations for a full refund up to 48 hours before scheduled departure.
Customers wishing to cancel a shuttle reservation within 48 hours prior to scheduled departure are NOT entitled to any refund.
Peak Shuttle may, at it's sole discretion, allow a customer to reschedule a reservation for shuttle service departing within 48 hours. Rescheduling is subject to availability and is not guaranteed.
Inclement weather is not under the control of Peak Shuttle, and may result in significant service delays and/or service cancellation. Peak Shuttle will not operate vehicles in unsafe conditions. If inclement weather is expected, Peak Shuttle will contact customer (via phone, or email if phone not provided) and may alter shuttle service departure times. In some extreme cases, service may be cancelled, and customers will receive a refund or can reschedule service. Peak Shuttle assumes no liability for any cost incurred by the customer due to inclement weather.
It is the customer's responsibility to reserve the correct shuttle service, taking into account travel time, airport checkin times, airport security lines, etc. Peak Shuttle does not guarantee shuttle destination arrival times.
The safety of our customers is of utmost importance. In all cases, Peak Shuttle drivers are required to operate shuttle vehicles safely, and will not drive in an unsafe manner to meet customer flight departure times.
traffic delays
Traffic delays can and do occur for a variety of reasons including inclement weather and accidents. These events are not under the control of Peak Shuttle. In some instances, traffic delays may cause Peak Shuttle customers to miss a scheduled flight. Peak Shuttle assumes no liability for missed flights, flight rescheduling costs, or any other cost incurred by the customer due to traffic delays.
It is the customer's responsibility to reserve the correct shuttle service, taking into account travel time, airport checkin times, airport security lines, etc. Peak Shuttle does not guarantee shuttle destination arrival times.
The safety of our customers is of utmost importance. In all cases, Peak Shuttle drivers are required to operate shuttle vehicles safely, and will not drive in an unsafe manner to meet customer flight departure times.
flight delays
Flight delays are common and not under the control of Peak Shuttle. We will make every attempt to accommodate travelers that cannot meet the shuttle driver by the scheduled departure time. In some cases, flight delays can result in significant delays to Peak Shuttle customers.
Peak Shuttle operates a shared transportation service (unless Private Shuttle service is purchased). Often several parties with different flight schedules will be traveling on the same shuttle trip. In some instances, shuttle departure time from the airport will be delayed, at the discretion of the driver, to accommodate parties arriving on delayed flights. Scheduled shuttle airport departure times and destination arrival times are not guaranteed.
No Shows
Customers that do not meet the shuttle driver at the scheduled pickup time, as indicated by the reservation, will be considered a "No Show", effectively canceling the reservation. This policy governing this type of cancellation is described above in the section titled "Within 48 Hours Prior to Departure". No refunds will be issued to "No Show" customers.
Peak Shuttle operates a shared transportation service (unless Private Shuttle service is purchased). Drivers will wait a maximum of 5 (five) minutes for customers to board the shuttle vehicle, after which the customer will be considered a "No Show".
Rescheduling is subject to availability and is not guaranteed. If a reservation cannot be rescheduled, the reservation can be canceled under the policies described above.